How Rona Ticked Me Off — Some Flaws in Media Portrayal of Home Staging

nice dining room table with tulips

A dining room we staged.


It was THE MAGAZINE RONA, Winter 2009. The headline on the cover proclaimed “Home staging: it’s a breeze!” Inside, on page 38, the article was entitled “Home staging made easy.”

With legs quivering and cramping from a full eight hours of bounding up and down 10 foot staircases on a staging job, I thought maybe I had missed some fine point in my training as a Certified Canadian Staging Professional(TM). Maybe I am staging the hard way, I thought.

The first sentence, “Home Staging isn’t rocket science!” goaded me. But, I must agree, by definition home staging isn’t rocket science any more than is running the marketing department at RONA, or any other job in the world except rocket science itself. Excuse my catyness. I was tired and sweaty, remember?

No staging isn’t rocket science. However, as common sense as home staging seems, you would be surprised by how many home sellers can’t see the common sense impediments to sale in their own homes. Or, when they do see the problems, don’t grasp the rationale for investing in fix-ups to avoid disproportionately huge price cuts. And there is science behind staging. It’s based on the applied psychology of marketing.

Next, the full page illustration to the article caught my eye. How could it not, with the most acid yellow green walls, an animal skin area rug, a baby’s photo and way too many items in the vignette. It’s probably a fairly well done example of visual merchandising – but it’s certainly not staging. Stagers normally use wall colours which fade into the background so as to provide the blank canvas for any homebuyer to embellish with his own art and furnishings.

Stagers, who didn’t seem have been consulted in the writing of Marthe Martel’s article by the way, would remove family pictures for safety reasons and to avoid viewers lapsing into speculation about the homeowners, their possible reasons for selling and ultimately their willingness to take low offers.

De-cluttering and removing collections is another standard procedure in staging. The RONA magazine illustration shows a wall with four mirrors, a table holding six objects, four more items on the floor. That’s cluttered to say the least, and, with more than three of a kind, qualifies as a collection.

As for the animal hide rug on the floor, stagers sometimes use area rugs to add some warmth, pull together a seating area or provide underfoot comfort in an entry. However, we are ever carefull about offending animal lovers, even subliminally. Hides and taxidermy are not safe staging items. Also the particular carpet in the RONA illustration appears to be a likely tripping hazard. You want buyers seeing their lawyer to prepare an offer, not a lawsuit.

Most of the twelve tips that made up the article are relevant to preparation for staging, although perhaps a little superficial. Resentment ate at me as I lay exhausted after my day of staging. Does she imply these little tips were all there is to staging your own place? No buyer psychology required? Nothing mentioned about researching the market, understanding target buyers and what features they want. No mention of lifestyle selling. I fumed on!

staircase

The staircase as I left it

And then there is tip number eight which, as an example, recommends painting a white stairway with a narrow band of red colour to make it appear wider. I can imagine that stairway transposed to the house I just staged, greeting buyers at the door in all 10 feet of straight run glory, overshadowing all other thoughts of the house as they pondered ithe mystery of the stripe. Maybe it would have made my 101 climbs a little easier. Probably not.

Oh well, at least the article gave me an excuse to tell you more about what staging is and is not. And as they say, any publicity is good publicity. Thanks Marthe and RONA.

Author, Martha Stanton-Smith, owner of Rearrangements, is a Certified Canadian Staging Professional who helps serious home sellers in Kingston, Ontario get full worth for their homes. She completed her staging training in 2006. Visit her profile here:

Three Embarassing Ways I’ve Used Tape In My Staging Business

Foyer before staging

Before Staging

Foyer after staging

Foyer after staging - stool re-upholstered with fabric & duct tape

Most home stagers have probably used duct tape and fabric to temporarily re-upholster a piece or two. I’ve done my share. But there are three other times when I had to use tape which were not something I’d ever like to repeat.

The most humiliating was when I had to use a bit of masking tape to stick a note to the windshield of a car which I scraped with my van. I had been careless as I roared up to a Sunday open house on one of my marketing excursions. Before I got the note installed, I discovered to my great embarassment that the car belonged to the exact realtor I was hoping to see – for the first time! Well my marketing is memorable, if not very effective.

Fortunately the agent is a very nice person and accepted payment for the paint job and a ride to and from the autobody shop as my pennance. Actually I’m kind of surprised that she dared to ride with me after what happened. But, I’m not so surprised that she hasn’t used my staging services.

The next bizarre use of tape also involved an open house. But this time the embarrassment was the agent’s. She had made the mistake of sitting in a nice wing chair which turned out to be the household cat’s favourite spot too. I volunteered to get out my packing tape and clean off the back of her black slacks – while she was still in them. Again, it was a first meeting.

The funniest part to me was watching her show the house walking backwards so the viewers wouldn’t see all the fur on her back. I had to stiffle gales of laughter and keep the tape gun behind my back until they were done their tour.

Before staging

Before staging

After staging

After staging - large picture was relocated

The third instance of tape-to-the-rescue could have been a real disaster. We had re-hung a large etching belonging to a staging client. My assistant went to give it a polish and the wire broke, dropping the large picture on it’s end on the floor. Luckily the glass didn’t shatter, but the frame had a good fracture. I made a quick run to Canadian tire for some black hockey tape (only in Canada, eh) to make a quick splint for the frame.

We apologized profusely to the client when he returned home. Luckily he knew the frame wasn’t that great. He forgave us completely when his house sold after eleven days in the dead of winter with multiple offers over asking.

The moral of the story is always keep a good stock of tape in your staging tool kit. You never know what you’ll need it for.

Author, Martha Stanton-Smith, owner of Rearrangements, is a Certified Canadian Staging Professional who helps serious home sellers in Kingston, Ontario get full worth for their homes. She completed her staging training in 2006. Visit her profile here:

15 Ways NOT to Prep Your House for Selling

I decided to have some fun today and list 15 unsuccessful ways I’ve seem people try to sell their houses.   Here goes:

1. Just throw up a sign, sit down in the living room and chain smoke in front of the big screen while you wait for offers.

2. Hire the realtor who lives on your brother-in-law’s street even though neither of you have ever met him or seen any of his signs in your neighbourhood.

3. Keep the cats’ litter in the kitchen and make sure to clean it only at the end of the week when it’s 100% clumped.

4. Assume the 60% of people who don’t own pets will appreciate your two large smelly bulldogs when they give their usual loud, aggressive and slobbery greeting.

5. Leave your all purple dining room all purple and assume everybody will still be eager to offer full asking price.

6. Assume people will find your house without being able to see the house numbers.  After all they can interpolate from the neighbours’ numbers.

7. Leave 3000 square feet of dusty rose carpeting intact assuming any new owners would rather replace it themselves than settle for your choice of neutral flooring.

8. Set the asking price at least 10% over any reasonable expectation so there will be lots of room for negotiations.

9. Use cheap hand me down furniture and paint-by-numbers art to stage and hope it will make buyers think you have an upscale home.

10. Don’t worry about any non-Catholics being offended by the huge portrait of the Pope in the hall because the reason you put it there is only because it has a nice antique frame.

11. Take your collection of 80 owl figurines and distribute them throughout the house so nobody will notice them and be distracted.

12. Forget about having any lamps in the living room because you don’t sit there anyway.

13. Leave 30 years accummulation of stuff right where it is in the house because people should be able to see past it and only look at the structure.  You’ll deal with it when you are ready to pack.

14. Books add ambience, so why would the stager think having at least 3 full bookshelves in each and every room make the place look like a public library?

15. Show evidence of as many activities as possible in a room so the space will look more useful, and therefore more valuable.

If you wonder why some of these ideas did not work, then by all means send me a question.

Oh, and here’s a bonus one.  16. Leave all the Christmas lights hanging from the eaves so the new owners will be grateful they won’t have to decorate come this Winter.